Together with our business partners, we host multiple events throughout the year, such as Roundtables, Advisor Briefings and Continuous Education events. On this page, you can find our upcoming events and our past events. If you are an independent advisor or professional, feel free to sign up!
Roundtable: Digital Transformation
On the 11th of December Wipro hosted a group of indysource members at Oud Paardenburg in Oudekerk a/d Amstel to discuss several Digital Transformation cases based on Wipro’s expertise and experience build up in Wipro Digital and Designit.
As companies move to digital, Service Providers are setting up dedicated units to support the new requirements that clients encounter in their Digital Transformation journey.
After an informal welcome, Wipro introduced Wipro Digital and Designit and their view on Digital Transformation. They described how Wipro adapts in a fast-changing world.
Wipro is moving to Digital. Designit is not just an acquired company diversifying Wipro’s Services. Instead, Wipro is transforming their ‘old’ organization into an organization that is able to serve all their clients with their digital initiatives.
Buying centres are the business and/or the CIO. The experience is that Digitalization initiatives are not initiated by traditional buying centres, like the procurement or IT department. As digital transformation initiatives are focused on transforming the business and less on supporting the business, most digital transformation initiatives arise from within the business or from the business savvy CIO/CDO. This changes the sales approach of projects as well.
Deals are done in a different model. Digital initiatives are not about changing or improving existing services, but about designing a new service or product. This also means that traditional SLAs cannot easily be applied. Cooperation between the business and the IT digitalization initiatives is even more important than the cooperation between the IT department and the business as digital transformation deeply impacts the business.
Digital Transformation takes guts. Digital transformation requires a different mindset compared to traditional IT Services, as the destination is unknown. For some projects, it might be uncertain whether they will succeed and if they succeed whether they will be profitable. This doesn’t mean that there is no business case for digital transformation projects, the risks of failure might be higher, but the potential benefits are so as well.
It was interesting to hear about the views of Wipro on digital transformation and have the indysource members participate in the discussion and be inspired by the client cases of the Wipro.
Roundtable: Digital Workplace
On the 4 September HCL graciously invited indysource members to De Luytervelde in Eindhoven. We had a pleasant dinner and a great discussion about the Digital Workplace.
Sixteen indysource members, Geert-Jan van Bommel, Director Platform & Infrastructure at AkzoNobel and Erwin de Kort, Global Director User Services at Signify were warmly welcomed in the sunny garden of De Luytervelde. After the social conversations with fellow outsourcing experts, we were invited into the dining room.
Geert-Jan started with some background on his company and talked throughout the first course about AkzoNobel’s sourcing strategy and strategic objectives. After a hostile takeover attempt that was declined by the management of AkzoNobel, there was pressure from the shareholders to increase the performance of the company, hence AkzoNobel promised their shareholders, amongst others, increased profitability. They are planning to achieve that goal by both increasing prices and reducing costs. It was up to Geert-Jan van Bommel to reduce the IT costs. He optimized the IT department by, amongst others, centralization of the IT Department. One of the key drivers to reduce costs is to reduce options for the employees, one size fits all. This helps to reduce complexity and the need for assistance is needed in complex situations. Erwin de Kort confirmed this but said that when one of his C-level superiors has a need outside the standard solution he will be running to make their wishes happy regardless of the standard. The independent advisors discussed the digital workplace further in detail, with a focus on the one size fits all concept.
During the main course, the discussion focused on the success factors of Transitions and Transformation (T&T). In every outsourcing deal, the T&T is a challenge. As a group, we concluded that the people side of T&T is very important. When somebody resists the solution is to explain the reasons and motivations for the change.
When Signify hired HCL the business was Transitioning from being part of Philips to being an independent company. As Signify was developing itself again employee satisfaction was not great. As the as-is situation could be greatly improved the Transition of HCL was relatively smooth. HCL succeeded in bringing down the total tickets by over half and increased the NPS to 80. That could be seen as a very successful Transition.
Roundtable: Cloud Transformation
On the 3rd of July 2019, indysource hosted a Round Table Event, together with their business partner Wipro, on Cloud Transformation.
The event took place in a classic mill, called ‘De Jonge Dikkert’, located in Amstelveen. It was built in 1672. The name ‘De Jonge Dikkert’ carries the restaurant for good reason. They remain constantly refresh, rejuvenate. Not only the interior is contemporary but also the experience of the dinner.
The evening started in ‘the mill room’, which is literally in the heart of the mill. Dee Padalia, Advisor Relationship Manager from Wipro, welcomed everyone. After that Gerwin Pol introduced the indysource Virtual Office and talked about the value of using the Virtual Office and how members can collaborate and use it for their projects.
After the introductions, Maarten Boersma started a very interesting first session about Moving to Cloud, Migrating and managing to drive cost optimization and currency. He explained the current availability of Cloud Services, their possibilities, difficulties and consideration when moving to the Cloud.
Sameer Mital started the next session off with a quote from Charles Dickens … “A tale of two cities”, hereby he referred to the reality of many companies having to deal with the legacy IT migration to the Cloud and at the same time develop new Cloud Native applications. He introduced Wipro’s viewpoints on this topic and showed the participants the challenges and opportunities when developing in Cloud Native. A lot of questions raised during this session.
The third session from Jos Verwoerd included 3 very important models. The first one was how companies begin with the Cloud. The second one was on how companies get new applications using the Cloud. And the last one was on how companies start with a clean sheet and start with a new approach.
The fourth session wasn’t planned, but because of the many questions on this topic in the second session, Sameer Mital presented Wipro’s view on the Cloud Transformation Business Case. This session was very much appreciated by the participants and drew a lot of discussions.
In between sessions, the different courses were served and, the participants vibrantly discussed the previous sessions.
All the participants agreed, the Round Table was a great success!
Roundtable: Scaling Digital across the enterprise
On Wednesday the 13th of February we had a roundtable with HCL featuring Ian Fox, the head of media operations of Manchester United. HCL hosted indysource and her members at Vinkeles Amsterdam, a Michelin starred restaurant in heart of Amsterdam.
We were welcomed with a glass of champagne and some bites, which we could enjoy during the introduction of this evening. Ben Waterston explained to us the nature of HCL and what they do in the Netherlands and worldwide. Thereafter Ian Fox shared his story about his seven-year journey with Manchester United to obtain a platform which gives their 659 million fans access to all of United’s news and relevant information. Now their application is realized and their app is top-ranking in multiple countries. By users, this app is rated a 4.8 out of 5. According to Ian, the reason that it is not rated 5 out of 5 is that after games in which Manchester United does not perform up to the standard the reviews are significantly worse.
When Ian Fox started there was no supplier who was able to meet their requirements for their app. The app required the integration of multiple software suppliers in the background and had to be able to mobilize Man U’s fans with compelling content. HCL decided to partner with Manchester United. Their partnership succeeded and resulted in the launch of the app last year.
According to Ian Fox, the biggest accomplishment of their partnership with HCL is related to the real-time hosting of statistics of matches played by Manchester United. The challenge was that they had to compete with other apps that use complicated mathematical predication models, which do make those apps incredibly fast, but not reliable. The development team realized that their app receives there information so fast that they had to delay the push notification, otherwise the notification would reach their audience before they see the goal on live television.
During the dinner, Ian Fox answered questions from indysource members regarding the challenges he faced during the development of the app. The group seemed especially interested in the relationship between Manchester United and the 23 software suppliers that have integrated their services into the app. It was to convince the software suppliers to make their software compatible with the app, but this process was mutually beneficial at the end, as this compatibility feature also led to more business for the software suppliers. The discussion was also about the trust of management, as there were little to no results in the first couple years of the journey.
On Wednesday the 14th of November HCL organized an event for indysource members and acquaintances. We gathered at Michelin starred Restaurant Vermeer and after a glass of champagne, Cato Furum from HCL opened the evening by examining the developments and possibilities of Artificial Intelligence (AI). We continued discussing AI and other relevant business developments with both HCL professionals and independent advisors.