Together with our Business Partners, we host multiple events throughout the year, such as Roundtables, Advisor Briefings and Continuous Education events. On this page, you can find our upcoming and past events. If you are an independent advisor or professional, feel free to sign up!
- Webinar: ING's BizDevOps journey 25-06-2020
- Webinar: Maximizing Intelligent Automation Invest. 04-06-2020
- Webinar: Randstad's Move to the Cloud 28-05-2020
- Webinar: Becoming Data Driven 14-05-2020
- Webinar: New Business Dev. with Covid19 12-05-2020
- Webinar: Analyst Scorecard 16-04-2020
- Webinar: Cloud First at a Major Bank 14-04-2020
- Webinar: Real partners in tough times 07-04-2020
- Webinar: Tendering with Covid19 31-03-2020
- Roundtable: Digital Transformation 11-12-2019
- Briefing Event: 2020 State of the industry 26-11-2019
- Roundtable: Digital Workplace 04-09-2019
- Roundtable: Cloud Transformation 03-07-2019
- Roundtable: Scaling Digital across the enterprise 13-02-2019
- Roundtable: AI 14-11-2018
Webinar: ING's BizDevOps journey
In this episode of The Digital Move, we discussed; how and why ING selected HCL as a strategic partner, and how HCL has become the number one strategic partner for ING supporting them on key strategic programs as Open Banking & Digital Banking platform creation and Regulatory & Know-Your-Customer programs. How ING with HCL's support overcame key challenges 1) Process Challenge - adopting a BizDevOps model for offshore spanning Business, IT and offshore teams, and 2) People Challenge - scaling of the model across ING's organization with training and adoption of new practices by the people involved.
Webinar: Maximizing Intelligent Automation Invest.
In this episode of The Digital Move Wipro discusses how Wipro helped GSK in maximizing their intelligent automation investments by setting up a bot factory that leveraged their existing investment in IBM Watson. Dee Padalia, Partner Strategic Relationships and Brendon Chamany, Global Sales Head (Automation & HOLMES) elaborated on how Wipro helped GlaxoSmithKline (GSK) maximise their investments in Intelligent Automation, which would have otherwise been sunken costs. To do this Wipro setup of a complete Bot Factory Program in GSK for 2019 & 2020 to develop and roll-out Chatbots, Voicebots and Process Bots for multiple business users including Procure-to-Pay, HR, Legal, Global Ethics & Compliance and Taxation. Business benefits were delivered, with 20+ Bots rolled out so far, and integration of Bots done with SAP, FB Workplace, Workday, WhosOn, etc.
The key differentiator was how Wipro leveraged the existing technology to focus the project towards successfully delivering clear business impact, going beyond ‘just’ being a new technology opportunity, and manage to deliver vastly improved business benefits at a fraction of the initial investment.
Webinar: Randstad's Move to the Cloud
Randstad operates in 38 countries, with over 38,000 employees in more than 4,800 offices. Before partnering with TCS, Randstad operated in a ‘local to local’ IT infrastructure model. With the broader HR industry undergoing a significant digital transformation, this legacy structure left the business exposed to potential inefficiencies and security risks. To stay relevant in the fast-changing world of work, Randstad is implementing its ‘Tech and Touch’strategy, which combines the use of smart technologies such as AI and machine learning with a human approach, to source the right talent for the right roles.
As part of this strategy, Randstad engaged with TCS to completely transform its IT infrastructure. This entailed migrating over 925 IT applications from over 50 legacy datacentres across the world to a public cloud – one of the world’s largest such migrations – and putting in place a robust governance structure. Randstad now has a future-proof, cloud-based digital core that fully integrates the company’s global IT operations, leverages centralized global management and monitoring mechanisms, standardizes and automates processes, and features an enhanced security framework including intrusion detection and prevention systems.
With this new core, Randstad can embrace new growth opportunities, unlock and allocate existing resources in more efficient ways, and enhance the overall experience of customers and candidates who interact with Randstad’s digital platforms.
It was interesting to see that Randstad purposely decided for an as-is transition to TCS and to the cloud, and later decided for application consolidation and rationalization. Still, the business case allowed for a global roll-out despite the local and fragmented IT Governance that existed within Randstad. Further benefits can now be achieved by ongoing rationalization of the application portfolio, but these were not taken into account at the time of the decision for TCS.
Webinar: Becoming Data Driven
Asda is one of Britain’s leading retailers with 18Mn+ consumers shopping weekly and catering 98% of UK homes through www.asda.com. With Asda’s pledge to bring maximum benefit to shoppers - ‘Save Money. Live Better’; Asda pricing team always played a critical role in providing the best pricing insights and decision support to their Trading and Marketing team.
However, Asda’s pricing team has been facing a few challenges:
Speed to market for pricing decisions - Pricing data technology depended on significant manual interventions and lacked integration with new and different sources of marketplace pricing data (acquired from 3rd parties).
Insights and Analytics - lack of centralisation and disparate data sources increased duplication and impacted a single source of truth for pricing data.
In this webinar, we will learn more about how HCL helped ASDA in their transformation to a data-driven company by inverting the Data Analysis Pyramid, focused on creating real insights and decision support by automating low-value tasks of data collection and analysis. This case won the ISG Paragon Award in 2019.
It was interesting to hear how HCL acted as a true business partner, supporting the move to a data-driven organization, but also supporting the organization in implementing an Agile team approach.
Webinar: New Business Dev. with Covid19
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By now most of us have got used to remote working. Running engagements seem to continue, the workplace changes. But what are we doing with new business development? Is it even possible? What are the lessons learned so far? What are the absolute dos and don'ts? In this webinar, our member panel discussed these questions and shared their experiences.
Webinar: Analyst Scorecard
Maximising the value from Analysts, How HCL works with Analyst firms, Why analysts are critical for HCL and our customers, Leveraging AR reports and insights for indysource members. Our guest is Aniruddho Mukherjee, Head of Analyst Relations Europe at HCL.
A key take away is that HCL and other Suppliers are actively working with Analyst Firms to positively influence the feedback to customers and are keen to share with the Advisor community.
Webinar: Cloud First at a Major Bank
This webinar was the first of a series of webinars focusing on partnerships for Digitial Transformation. We talked to Alex Pitic and Ovidiu Snoeren from Cognizant on how they supported a major Dutch bank’s “Cloud-first” strategy, Cognizant’s Digital Engineering team is deployed to accelerate cloud enablement through an innovative but proven approach, resulting in business-critical legacy applications being refactored for the cloud in a matter of weeks.
It was also great to hear, given the current environment of social distancing, how Cognizant deals with the 'work from home economy' accelerating the move to new processes, automating existing processes and enabling communication.
Webinar: Real partners in tough times
Our guest was Johan Smits - Director Global Planning of a global Beverage Company. Johan shared his experience with the global rollout of global solution for Supply Chain planning and the challenges he faced with managing an ecosystem of suppliers and how you get to know your real long term partners when the going gets tough.
It was interesting to hear how some suppliers step up to save a project.
Webinar: Tendering with Covid19
Last Tuesday we had our first webinar with Mark Houdijk - SourcingAdvice, Petrick Pap - Morgan Stone Advisory, Paul van Wijngaarden - Whitebridge Consulting and Joost Schlatmann of HCL. Martin Stacey - indysource facilitated the discussion and was supported by Joël ter Meulen - indysource. In the webinar, we explored the status of running tenders, possible best practices and the support of technology.
Roundtable: Digital Transformation
On the 11th of December Wipro hosted a group of indysource members at Oud Paardenburg in Oudekerk a/d Amstel to discuss several Digital Transformation cases based on Wipro’s expertise and experience build up in Wipro Digital and Designit.
As companies move to digital, Service Providers are setting up dedicated units to support the new requirements that clients encounter in their Digital Transformation journey.
After an informal welcome, Wipro introduced Wipro Digital and Designit and their view on Digital Transformation. They described how Wipro adapts in a fast-changing world.
Wipro is moving to Digital. Designit is not just an acquired company diversifying Wipro’s Services. Instead, Wipro is transforming their ‘old’ organization into an organization that is able to serve all their clients with their digital initiatives.
Buying centres are the business and/or the CIO. The experience is that Digitalization initiatives are not initiated by traditional buying centres, like the procurement or IT department. As digital transformation initiatives are focused on transforming the business and less on supporting the business, most digital transformation initiatives arise from within the business or from the business savvy CIO/CDO. This changes the sales approach of projects as well.
Deals are done in a different model. Digital initiatives are not about changing or improving existing services, but about designing a new service or product. This also means that traditional SLAs cannot easily be applied. Cooperation between the business and the IT digitalization initiatives is even more important than the cooperation between the IT department and the business as digital transformation deeply impacts the business.
Digital Transformation takes guts. Digital transformation requires a different mindset compared to traditional IT Services, as the destination is unknown. For some projects, it might be uncertain whether they will succeed and if they succeed whether they will be profitable. This doesn’t mean that there is no business case for digital transformation projects, the risks of failure might be higher, but the potential benefits are so as well.
It was interesting to hear about the views of Wipro on digital transformation and have the indysource members participate in the discussion and be inspired by the client cases of the Wipro.
Briefing Event: 2020 State of the industry
On 26th of November a group of indysource members met at The Millèn Restaurant in Rotterdam to discuss the 2020 State of the Industry, the dinner was hosted by HCL. The goal of this event was to kick-off of the State of the Industry 2020 Survey on indysource member’s view on the market and changes in the market. In a lively discussion we drew a number of conclusions:
- We haven’t started the full deployment of Digital Transformation
- Service providers should be willing to “Kill their darlings”
- There is an opportunity for partnerships for Digital Transformation
Roundtable: Digital Workplace
On the 4 September HCL graciously invited indysource members to De Luytervelde in Eindhoven. We had a pleasant dinner and a great discussion about the Digital Workplace.
Sixteen indysource members, Geert-Jan van Bommel, Director Platform & Infrastructure at AkzoNobel and Erwin de Kort, Global Director User Services at Signify were warmly welcomed in the sunny garden of De Luytervelde. After the social conversations with fellow outsourcing experts, we were invited into the dining room.
Geert-Jan started with some background on his company and talked throughout the first course about AkzoNobel’s sourcing strategy and strategic objectives. After a hostile takeover attempt that was declined by the management of AkzoNobel, there was pressure from the shareholders to increase the performance of the company, hence AkzoNobel promised their shareholders, amongst others, increased profitability. They are planning to achieve that goal by both increasing prices and reducing costs. It was up to Geert-Jan van Bommel to reduce the IT costs. He optimized the IT department by, amongst others, centralization of the IT Department. One of the key drivers to reduce costs is to reduce options for the employees, one size fits all. This helps to reduce complexity and the need for assistance is needed in complex situations. Erwin de Kort confirmed this but said that when one of his C-level superiors has a need outside the standard solution he will be running to make their wishes happy regardless of the standard. The independent advisors discussed the digital workplace further in detail, with a focus on the one size fits all concept.
During the main course, the discussion focused on the success factors of Transitions and Transformation (T&T). In every outsourcing deal, the T&T is a challenge. As a group, we concluded that the people side of T&T is very important. When somebody resists the solution is to explain the reasons and motivations for the change.
When Signify hired HCL the business was Transitioning from being part of Philips to being an independent company. As Signify was developing itself again employee satisfaction was not great. As the as-is situation could be greatly improved the Transition of HCL was relatively smooth. HCL succeeded in bringing down the total tickets by over half and increased the NPS to 80. That could be seen as a very successful Transition.
Roundtable: Cloud Transformation
On the 3rd of July 2019, indysource hosted a Round Table Event, together with their business partner Wipro, on Cloud Transformation.
The event took place in a classic mill, called ‘De Jonge Dikkert’, located in Amstelveen. It was built in 1672. The name ‘De Jonge Dikkert’ carries the restaurant for good reason. They remain constantly refresh, rejuvenate. Not only the interior is contemporary but also the experience of the dinner.
The evening started in ‘the mill room’, which is literally in the heart of the mill. Dee Padalia, Advisor Relationship Manager from Wipro, welcomed everyone. After that Gerwin Pol introduced the indysource Virtual Office and talked about the value of using the Virtual Office and how members can collaborate and use it for their projects.
After the introductions, Maarten Boersma started a very interesting first session about Moving to Cloud, Migrating and managing to drive cost optimization and currency. He explained the current availability of Cloud Services, their possibilities, difficulties and consideration when moving to the Cloud.
Sameer Mital started the next session off with a quote from Charles Dickens … “A tale of two cities”, hereby he referred to the reality of many companies having to deal with the legacy IT migration to the Cloud and at the same time develop new Cloud Native applications. He introduced Wipro’s viewpoints on this topic and showed the participants the challenges and opportunities when developing in Cloud Native. A lot of questions raised during this session.
The third session from Jos Verwoerd included 3 very important models. The first one was how companies begin with the Cloud. The second one was on how companies get new applications using the Cloud. And the last one was on how companies start with a clean sheet and start with a new approach.
The fourth session wasn’t planned, but because of the many questions on this topic in the second session, Sameer Mital presented Wipro’s view on the Cloud Transformation Business Case. This session was very much appreciated by the participants and drew a lot of discussions.
In between sessions, the different courses were served and, the participants vibrantly discussed the previous sessions.
All the participants agreed, the Round Table was a great success!
Roundtable: Scaling Digital across the enterprise
On Wednesday the 13th of February we had a roundtable with HCL featuring Ian Fox, the head of media operations of Manchester United. HCL hosted indysource and her members at Vinkeles Amsterdam, a Michelin starred restaurant in heart of Amsterdam.
We were welcomed with a glass of champagne and some bites, which we could enjoy during the introduction of this evening. Ben Waterston explained to us the nature of HCL and what they do in the Netherlands and worldwide. Thereafter Ian Fox shared his story about his seven-year journey with Manchester United to obtain a platform which gives their 659 million fans access to all of United’s news and relevant information. Now their application is realized and their app is top-ranking in multiple countries. By users, this app is rated a 4.8 out of 5. According to Ian, the reason that it is not rated 5 out of 5 is that after games in which Manchester United does not perform up to the standard the reviews are significantly worse.
When Ian Fox started there was no supplier who was able to meet their requirements for their app. The app required the integration of multiple software suppliers in the background and had to be able to mobilize Man U’s fans with compelling content. HCL decided to partner with Manchester United. Their partnership succeeded and resulted in the launch of the app last year.
According to Ian Fox, the biggest accomplishment of their partnership with HCL is related to the real-time hosting of statistics of matches played by Manchester United. The challenge was that they had to compete with other apps that use complicated mathematical predication models, which do make those apps incredibly fast, but not reliable. The development team realized that their app receives there information so fast that they had to delay the push notification, otherwise the notification would reach their audience before they see the goal on live television.
During the dinner, Ian Fox answered questions from indysource members regarding the challenges he faced during the development of the app. The group seemed especially interested in the relationship between Manchester United and the 23 software suppliers that have integrated their services into the app. It was to convince the software suppliers to make their software compatible with the app, but this process was mutually beneficial at the end, as this compatibility feature also led to more business for the software suppliers. The discussion was also about the trust of management, as there were little to no results in the first couple years of the journey.
On Wednesday the 14th of November HCL organized an event for indysource members and acquaintances. We gathered at Michelin starred Restaurant Vermeer and after a glass of champagne, Cato Furum from HCL opened the evening by examining the developments and possibilities of Artificial Intelligence (AI). We continued discussing AI and other relevant business developments with both HCL professionals and independent advisors.